Privacy Policy

Last Modified: 01 December 2018

MRB Corporation Limited ("We" or “VICAP”) are committed to protecting and respecting your privacy. VICAP (Visual Integration CAPTCHA) is a trading name and a product of MRB Corporation Ltd.

This privacy statement and its inherent policies, in conjunction with our Terms and Conditions explain the information that we gather about you, what and how we use that information, the lawful basis on which that information is used and who we give that information to. It also sets out your rights and our obligations in relation to your information and who you can contact for further information or queries.

Introduction

We are committed to respecting your privacy and recognise your need for the appropriate protection and management of all personally identifiable information you share with us. This includes all information by which you can be identified such as name, address and email address.

MRB Corporation Ltd. has produced this privacy policy to give you confidence that the privacy of your information will be respected at all times and handled with the duty of privacy in mind. As one of our valued customers, both you and your information are important to us and we want to ensure we protect the information you share with us.

Most of the www.vicap-cyber.com or www.myvicap.com web site can be visited without sharing with us who you are or revealing any personal information about yourself.

If you do provide any information at any point, to protect your privacy, we have adopted the following principles:

Choice

There are instances where we will need to collect personal information from you. It is our intention to inform you before we do this and to inform you with the exact intention and handling process of that information. You will have the option to opt out of certain uses of the information you provide.If you choose not to provide the information we request, you can continue to visit most of the vicap-cyber.com website but you may have limited access to certain options, offers and services without the provision of the necessary information.

Accuracy

We do our best to maintain the accuracy of personal information you supply to us and will always endeavour to update any errors you notify us of and update you accordingly.

Commitment

We are committed to treating our customer data with utmost privacy and will only use the information you provide us with for its intended use which you will have been informed of. As with all data handling, mistakes and miscommunications may arise. If you have any comments or questions regarding our privacy policy, please contact us at privacy@vicap-cyber.com.

We will endeavour to address any issues we are notified of to the best of our abilities.

Thank you for support of these policies and of MRB Corporation Ltd.

We, VICAP (Visual Integration CAPTCHA) hereinafter referred to as “VICAP” or “we”) via this Privacy Policy wish to hereby inform VICAP users and visitors of our website as to the purpose, type and extent of the processing of personal information. The responsible body for this data processing within the meaning of the European General Data Protection Regulation 2016/679 (GDPR) is the MRB Corporation Ltd., 239 Kensington High Street, London, England, W8 6SN

Our websites and services are constantly being revised and improved. Corresponding thereto, this Privacy Policy shall regularly be revised and updated. This applies in particular to those procedures used by us to carry out usage analysis, as well as those used to measure the effectiveness of advertising methods and comparable services, in particular those belonging to third parties.

We would also like to note the following as regards to the usage of service providers located outside of the European Union: VICAP is a service that is offered internationally. Thus, it extends not only beyond the United Kingdom, but also beyond the European Union. We operate worldwide. We endeavour to be completely transparent. For many of the services that we use there is simply no comparable, acceptable alternative. We take steps to implement the correct measures, in accordance with European Data Protection law and applied so as to guarantee an adequate level of data protection for all our clients.

Usage of Personal Data

We collect, process and use personal data of the European General Data Protection Regulations (GDPR) in order to provide our services. At no point do We share your personal or website data with any third parties or use this information for any other purpose besides providing the service you are subscribed to.

Children’s Privacy

Our websites are generally accessible websites and not intended for children. We do not knowingly collect personal information from users who are considered to be children under their respective national laws.

Data Backup

We aim to back-up all of our data including customer website statistics on our secure backup servers on daily bases. However, it is the best practice to download and back back-up your data using your own secure storage regularly. We, MRB Corporation Limited or VICAP do not accept any liability for lost and damage to your data as a result of a fault or failure to our servers and systems even if this is our fault.

The processing of personal data

The Purposes of Processing by VICAP

VICAP uses the personal data of the VICAP user to fulfil the contract with the VICAP user, as well as to provide our services (Article 6 (1) (b) GDPR), to comply with our legal obligations (Article 6 (1) (c) GDPR) and/or to protect the vital interests of the VICAP user (Article 6 (1) (d) GDPR).

This includes the following cases:

to ensure access to and use of our Services (including billing), in particular to post advertisements and other User Content, and to measure and improve the quality and success of our Services, to keep our Services secure and operational and to adapt the content of the website and services to what VICAP users might like based on the actions taken by the VICAP user;

to contact the VICAP user regarding their account by email, fax or live chat, troubleshoot account issues, resolve disputes, enforce fee claims, or provide other necessary customer services;

To detect, prevent and investigate fraud, security breaches or other potentially prohibited or unlawful activities;

To enforce our Terms of Service, this Privacy Policy or other policies.

VICAP uses the personal data of the VICAP user in order to pursue its legitimate interests, provided the interests or fundamental rights and freedoms of the VICAP user do not predominate (Article 6 (1) (f) GDPR).

We have introduced appropriate controls, in order to reconcile our interests with the rights of the VICAP user. On this basis, we use the data as follows:

To improve our services, e.g. by reviewing information related to blocked or crashed pages, so we can identify and fix issues and provide a better user experience;

To personalise, measure and improve our advertising based on what the VICAP user might like;

To provide VICAP users with targeted marketing, service updates and promotional offers that they may enjoy;

To verify the quality and success of our email marketing campaigns (for example, by analysing opening and click rates);

To monitor and improve the information security of our services.

With the consent of the VICAP user (Article 6 (1) (a) GDPR) we may use their personal data:
To provide advertising via email;
To provide advertising from third parties;
We limit the amount of personal information we share and process to what is directly relevant and necessary to achieve the stated purpose.

What Information do we Save?

Information provided by the VICAP user when creating an account and entering into a contract with VICAP. When registering for a VICAP product, it is necessary to provide an email address and password and to create a user account. The username can be published as part of the system-generated subdomain or web address. The email address is used, among other things, to send notifications about the VICAP Captcha product to the VICAP user. These include e.g. credentials, announcements, information, etc. For certain fee-based packages and / or certain functions, e.g. the shop, the input of further contact information and payment information is necessary. The exact data that is collected in each specific case can be reviewed via the respective input forms. A deletion of the user account is possible at any time and can be carried out by the user directly in their user account or via sending a message to customer-support@vicap-cyber.com

Legal basis: Article 6 (1) (b) GDPR

Use of Payment Service Providers

VICAP processes payments made by the VICAP user via the following payment service providers:

MRB CORPORATION LIMITED and VICAP partners with Stripe to provide secure invoicing and payments processing. There address is: Stripe, 510 Townsend Street, San Francisco CA 94103

We also partnered with PayPal to handle a secure payment. Their address is: PayPal, PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

In order to process payments certain data from your order has to be transmitted to the payment processor/provider and the exact details shall depend on the payment method chosen by the VICAP user. The transmitted data is limited to what is strictly necessary in order for the payment to be carried out and can include the user’s name, address, bank account number, bank identification code, credit card number, invoice amount, currency and the transaction number. The legal basis for this processing is: Article 6 (1) (b) GDPR.

Cookies

Cookies are tiny text files stored on your computer. Generally, cookies are stored for the duration of the current session, i.e. until you close your browser, but in some cases, they are stored longer than this.

The VICAP user may refuse the use of third-party cookies by contacting us here: privacy@vicap-cyber.com. However, the deactivation of some cookies can impact the delivery and quality of our webpages. Please see our Cookie Policy. We would like to inform you separately about the following services:

Personalised Advertising from VICAP

We use your personal data, i.e. pseudonymised VICAP usage data, to pursue our legitimate interests in providing you with targeted marketing, service updates, and promotional offers that you might like, including Personalized advertisements and usage analysis, provided your interests or fundamental rights and freedoms do not predominate. We have introduced control mechanisms to reconcile our interests with your rights.

If you do not wish to receive personalized advertisements or if you do not want us to collect pseudonymised data regarding your visit to our website and the use of our services, applications and tools, you may object or revoke your consent by following the instructions in the advertising or the VICAP Cookie Policy at the end of this policy.

Fraud Detection and Prevention

Based on our legitimate interest in the user-friendly design of our offer, as well as in the prevention of fraud to the detriment of VICAP and his customers, we collect, use and store certain information about visitors in order to detect, prevent and analyse fraudulent transactions. We might share this information with a third party, police or government organisations in order to prevent fraud and online crime. We might also share your information with financial organisations to prevent money laundry and other financial crimes.

Communication with VICAP

Customer Support

A site visitor or VICAP user can contact VICAP at any time with their queries via email at customer-support@vicap-cyber.com or via a private message on social media platforms. Customer can also call us using our free phone number at 0800 999 999 7. We are available monday to Friday from 8.30AM until 6.00PM and saturdays from 9.00AM until 1.00PM

Online Help Desk Service

Registered customers can log into their portal system via www.myvicap.com and going to the “Help Centre” in order to create a new ticket. Customers can create tickets using online portal if they have any problems with accounts, subscriptions, billing, technical and etc. Our Engineers and experts will aim to response to each enquiry within 48 hours. This is the most convenient type of communication with us (or VICAP) if customers having any problem or question regarding their services.

Chat-Support System

In the general areas of administrative VICAP, collect chat content and it is stored for the purpose of providing customer support. To provide the chat system we use Zendesk online chat system from www.zendesk.com. The chat function provided in the CMS allows the VICAP user to connect with VICAP. We collect, process and use the information communicated by the VICAP user via the chat function solely for the processing of the specific request. The information provided by the VICAP user is transmitted to and stored on a Zendesk server. For more information please visit Zendesk website at www.zendesk.com.

Cookies are used to operate the chat feature. The cookies make it possible to recognize the site visitor's Internet browser in order to distinguish the individual users from the chat function of our website. If the information collected in this way has a personal reference, the processing will be carried out in accordance with Article 6 (1) (f) GDPR based on our legitimate interest in effective customer care and the statistical analysis of user behaviour for optimization purposes.

Rights of the Data Subjects

(i.e. VICAP user or VICAP Site Visitor, hereinafter referred to collectively as “VICAP User”)

According to the relevant legislation, including the GDPR, the VICAP user and site visitors have certain rights in relation to their personal data that is processed by VICAP. In particular, they have a right to information, correction, transferability or deletion of their data. The VICAP user also has the right to object to certain processing of their data.

In some cases, it will not be possible to change or remove content after it has been published on the VICAP website. Upon receipt of such request, VICAP may close the corresponding VICAP Account and remove the offending personal information from public areas as soon as possible based on account activity and applicable law. The legal right to information, correction or deletion of personal data remains unaffected.

Information and Access

The VICAP user can usually access, verify and edit their personal information in their VICAP account by logging in and directly updating or deleting the appropriate information.

We are happy to inform you, which personal data we have stored on you, as well as any fees incurred under applicable law. The information will be processed by us immediately and is usually sent via email. In order to receive detailed information, please inform us as far as possible as to the type of personal data requested. To be sure that the requesting person is also the person whom they claim to be, we require proof of identity. This can be a copy of an official identity document. Please ensure that serial numbers, passport numbers or similar are blackened out or removed. We use this copy solely for identification and processing of the request and delete it as soon as it has served its purpose.

Right to Object

Insofar as the VICAP user’s or site visitor’s data is collected on the basis of VICAP’s legitimate interests (Article 6(1) (f) GDPR, the VICAP user/site visitor may object to the future processing of their data in accordance with Article 21 GDPR at any time, for the future. The objection may in particular be expressed against processing for direct marketing purposes (via sending an email to privacy@vicap-cyber.com or unsubscribing directly from such communications via the unsubscribe link in every mail).
If the VICAP user makes use of his right to object, VICAP will stop the processing of the data concerned. However, further processing is reserved if we can demonstrate compelling legitimate reasons for the processing that outweighs the interests of the VICAP user, their fundamental rights and freedoms, or if the processing serves the purpose of asserting, exercising or defending legal claims. If VICAP is asked to cease all or any part of the processing of the personal information, or if the VICAP user revokes his consent (if any) to the use or disclosure of their personal information for purposes outlined in this Privacy Policy, VICAP may cease to be able to provide all VICAP services to the VICAP user.
The VICAP user also has the right to object to the processing personal data that is used for statistical purposes in accordance with Article 89 (1) GDPR for reasons that arise from their particular situation via a simple email to that effect sent to privacy@vicap-cyber.com.

Right to Data Portability

In certain cases, which are listed in detail in Art. 20 GDPR, the site visitor or the VICAP user has the right to receive personal data concerning him or her, in a structured, common and machine-readable format or to have this data transferred to a third party upon demand.

Exercising your Rights

In order to exercise these and other data subject right, an affected party may, at any time, contact VICAP via the following contact address privacy@vicap-cyber.com. Where the VICAP User exercises his or her legal right to access, correction or deletion of their personal information, VICAP may, under certain circumstances in particular where legally obliged to so, refuse to provide such information or refuse to correct or delete your personal information. However, VICAP will give the reasons in these cases.

Data Security

The VICAP User's information is protected by the VICAP technical and organisational security measures to minimize risks associated with their loss, misuse, unauthorized access, unauthorized disclosure and alteration of their and all user’s data. For example, we use firewalls and data encryption, as well as physical access restrictions for our data centres and data access authorisation controls.

Changes to this Privacy Policy

VICAP reserves the right to change this privacy policy should this be necessary due to a change in legislation or as a result of further or changed services used or offered by VICAP. The current version can always be located on this page. If VICAP intends to process the data of the VICAP user for purposes other than those for which they were collected, we will inform the VICAP user in advance, in accordance with the law.

Contact

If any questions or concerns regarding this privacy policy arise, we can be contacted via this form, via email or via a letter to:
(GDPR Compliance Team)
MRB Corporation Ltd.
239 High Street Kensington
London W8 6SN
privacy@vicap-cyber.com

Duration of the Storage of Personal Data

The data processed by us are deleted or limited in their processing in accordance with Article 17 and Article 18 GDPR. Unless explicitly stated in this privacy policy, the data stored by us are deleted as soon as they are no longer required for their intended purpose and the deletion does not conflict with any statutory storage requirements and / or there is no legitimate interest in the re-storage on our part. Where the data cannot be deleted because it is required for another, legitimate purposes, its processing shall be restricted accordingly. The data shall be blocked and not processed for any other purposes. This applies, for example to data that must be kept for commercial or tax reasons.

Sharing of Personal Data and the List of Sub-processors and Services used by VICAP

The data of VICAP Users shall not be sold to third parties. We shall not share or pass on any personal information without your explicit consent, unless:
We are legally obligated to do so;
In order to fulfil contractual services for the VICAP user and/or in order to enforce rights and obligations of these terms of use and the corresponding contractual relationship between the VICAP user and VICAP;
If VICAP is acquired by another company, information including personal data could be transferred to the acquiring party within the framework of the relevant data protection provisions.

Our Cookies Policy

1. What are cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added once you give permission, and the cookie will then analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application will tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

A cookie does not give us access to your computer or any information about you, other than what you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline them if you prefer. However, this may prevent you from taking full advantage of our VICAP website.

See below for details on what information is collected and how we use this information. For more information about the kind of data we collect, please read our Privacy Policy.

2. How and why does VICAP use them?

VICAP uses cookies to gain a better understanding how visitors use our website. Cookies help us tailor website to your personal needs, improve their use, gain customer satisfaction feedback (through designated partners) and to communicate to you elsewhere on the web. To enable this, some cookies are applied when you enter our website.

VICAP keeps all the information collected from the cookies in a non–personally identifiable format. VICAP cookies located on your computer do not retain your name or your IP address.

3. What type of cookies does VICAP use?

The following types of cookies are used on our website.

Necessary cookies

These are cookies that are strictly necessary for the operation of a website. Without these cookies, this website won’t work properly. Accordingly, we are not asking you for your specific consent for those cookies. For all the other cookies your informed consent is required.

Session cookies

Session cookies are temporary cookie files which are erased once you close your browser. When you restart your browser and you go back to the site that created that cookie, the website will treat you as a brand-new visitor.

Functional/Persistent Cookies

These are cookies which are set up to improve the functionality of the website. For example, cookies that remember the content you previously viewed on this website or the email address and password you provided when registering during an earlier visit to the VICAP website. Cookies may also remember items you have previously placed in your shopping cart while visiting a Nestlé website.

Using Functional cookies, therefore, allows us to serve you content that’s tailored to your interests and saves you the time of having to re-register or re-enter information when you re-visit us or try to access certain member-only sections. On some websites, cookies enable us to store your favourite information, activities, points or high scores. We may also use Cookies to lockout underage users from certain activities.

How can I change my cookie settings?

Please ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them, although you may not have access to all the features of our VICAP website if you do so. See your browser 'help' button to see how you can do this. You do not need to have cookies on to use or navigate through many parts of our VICAP website. Remember that if you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.
For more information on the legislation regarding cookies, see the Information Commissioners Office's website - https://ico.org.uk/ .

Legal Notice Update

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and any new information which may have been added.